Category Archives: Uncategorized

I was given an expression about 15 years ago by Jamie Roth. Jamie was one of the navigators that was there to help me on my journey through call center management. We were desperately trying to inspire our representatives and … Continue reading →

Just as we humans have a tendency to connect on a personal level with others in society, we often develop relationships with peers, superiors, and subordinates in the workplace. These relationships help make the workplace more enjoyable. The challenge with … Continue reading →

A GPS or some navigational tool has become very common, especially among travelers. Advances in technology have made it possible to get this functionality in the palm of our hands with our phones.  The beauty of the GPS is that … Continue reading →

There is an excellent quote from the Dali Lama I’d like to discuss today. “There isn’t anything that isn’t made easier through constant familiarity and training. Through training we can change; we can transform ourselves.” This quote was shared by … Continue reading →