How do you define outstanding customer service? More importantly, how do your customers define outstanding customer service? Does your management team understand that this service must begin with you rinternal customers first?
Do your employees know that according to ACSI, “Customer satisfaction is a leading indicator of company financial performance. Stocks of companies with high ACSI scores tend to do better than those of companies with low scores. Quality plays a more important role in satisfying customers than price in almost all ACSImeasured industries. Price promotions can be an effective short-term approach to improving satisfaction, but price cutting is almost never sustainable in the long-term. Companies that focus on quality improvements tend to fare better over time in ACSI than companies that focus on price.”
WE SHOW YOU HOW TO FOCUS ON WHAT’S IMPORTANT TO YOUR CUSTOMERS
Utilizing insightful and sometimes surprising customer service survey results, we will help your employees to see that providing superior customer service to external and internal customers is the only way of reaching professional and personal goals.
When the benefits of the actions are clearly defined, understood, and proven, the discipline to take those actions becomes natural. Our interactive and solutions based sessions integrate scenarios relevant to your business. By coupling our high energy staff with the creative use of media we ensure a long term and consistent return on the investment you make in your employees.
